Introducing Maven: a new social network where you follow interests, not influencers. Be heard without needing followers and find others who share your interests.
Categories
Books

In-N-Out Burger by Stacy Perman

The Rabbit Hole is written by Blas Moros. To support, sign up for the newsletter, become a patron, and/or join The Latticework. Original Design by Thilo Konzok.

Key Takeaways
  1. Operations has hardly changed in 60 years - no microwaves, freezers or greasy smells - just high quality ingredients
  2. Secret menu - animal style, 4x4, flying Dutchman, grilled cheese, protein style
  3. Philosophy - quality, customer is always king and made-to-order burgers
  4. Family-owned and fiercely independent chain, opened in 1948 by Esther and Harry Snyder
  5. Company repeatedly shuns the type of publicity other chains routinely pay hundreds of millions of dollars for
What I got out of it
  1. Do one thing and do it to the best of your ability, have a long-term view, never sacrifice quality, keep customers first, and keep it real simple. These are some of Harry Snyder's tenets and have helped make In-N-Out the successful, almost mystical business that it is today. Very good read